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Privacy Policy

We have delivered exceptional digital service to our clients. At Soft Nex Labs our success lies in client’s satisfaction and delivering par excellence digital solutions.

At Softnex Labs, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.


1. Information We Collect

We may collect personal identification information from users in various ways, including when you:

  • Visit our website

  • Register or fill out a form

  • Place an order

  • Subscribe to our newsletter

  • Respond to surveys or promotions

  • Engage with our services

Depending on the interaction, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and payment details

  • Business-related information

Users may visit our website anonymously. Personal information is collected only when voluntarily provided. However, choosing not to provide certain information may limit access to some services.


2. Non-Personal Information

We may collect non-personal identification information such as:

  • Browser type

  • Device type

  • Operating system

  • Internet service provider

  • Technical usage data

This information helps us understand how users interact with our website.


3. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance user experience

  • Analyze website traffic

  • Store user preferences

Users can choose to disable cookies through their browser settings. Please note that some features of the website may not function properly if cookies are disabled.


4. How We Use Your Information

Softnex Labs may use your information for the following purposes:

  • To improve customer service and respond to inquiries efficiently

  • To personalize user experience

  • To improve our website, services, and user interface

  • To process payments securely

  • To manage promotions, surveys, or campaigns

  • To send updates, offers, and relevant information

  • To communicate important service-related information


5. How We Protect Your Information

We implement appropriate data collection, storage, and security measures to protect your personal information from:

  • Unauthorized access

  • Alteration

  • Disclosure

  • Destruction

Sensitive data such as payment information is processed through secure third-party payment gateways.


6. Sharing of Personal Information

We do not sell, trade, or rent your personal information to others.

We may share limited information with:

  • Trusted service providers (e.g., payment processors, technical support tools)

  • Business partners for operational purposes

This is done only when necessary and with proper safeguards.

Important:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.


7. Third-Party Services

We may use third-party services to:

  • Process payments (e.g., Stripe)

  • Support operations

  • Send communications (emails, newsletters)

These providers are only given access to the information necessary to perform their functions.


8. Changes to This Privacy Policy

Softnex Labs reserves the right to update this Privacy Policy at any time. When updates are made, the revised date will be updated on this page.

We encourage users to review this page periodically to stay informed.


9. Your Acceptance of These Terms

By using this website, you agree to this Privacy Policy. If you do not agree, please do not use our website.

Your continued use of the website after any updates will be considered acceptance of those changes.


📧 Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:
Email: info@softnexlabs.com